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FAQ & Shipping

Where are you based?

We're happily based in Berlin, Germany, also known as The Hipster Capital

How do we contact you with press inquiries?

Send us an email to  support@eurekascience.shop and we'll get back to you as soon as we can.

Why does shipping take so long?

to ensure the best experience, we source our products from suppliers across the world and therefore shipping times may vary.

What If I am not happy with my product? 

We offer a 100% Satisfaction Gurantee!  If you are not happy with the product you received, please contact us at support@eurekascience.shop and we will be sure to make it right by either issuing you a full refund or offering other kinds of compensation.

Do you ship worldwide?

Yes, we do.

How does shipping work?

Eureka partners with global merchants and artisans in order to provide you the best prices and the most interesting products.

This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way :)

We offer international shipping options too - no matter where you are, you can buy from us!

Country Shipping Time
US 10-22 Days
Canada 18 - 30 Days
Australia 5 -12 Days
United Kingdom 5-15 Days
New Zealand 7-15 Days
Central Europe 5-15 Days
South East Asia 3-10 Days
South America 20-40 Days

We accept payments by Visa, Mastercard, American Express

Extremely. Built in with SSL-level certification, your information is safe with us.

Yes, we offer amendments within 24 hours of placing an order. After that time your order will already have been processed and it's too late to change your order.

We are terribly sorry if this has happened. We would like to sort out any faults immediately.

As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.

We have fulfillment centers across the globe in Asia, US and Canada.