Where are you based?
We're happily based in Berlin, Germany, also known as The Hipster Capital
How do we contact you with press inquiries?
Send us an email to firstname.lastname@example.org and we'll get back to you as soon as we can.
Why does shipping take so long?
to ensure the best experience, we source our products from suppliers across the world and therefore shipping times may vary.
Do you ship worldwide?
Yes, we do.
How does shipping work?
Eureka partners with global merchants and artisans in order to provide you the best prices and the most interesting products.
This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc.
Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way :)
We offer international shipping options too - no matter where you are, you can buy from us!
We accept payments by Visa, Mastercard, American Express and PayPal.
Extremely. Built in with SSL-level certification, your information is safe with us.
We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order.
We are terribly sorry if this has happened. We would like to sort out any faults immediately.
As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.